中文
預付費卡說明書
User Guide
Service Support
SIM Activation
Please insert the SIM card into mobile phone or tablet. The mobile service will be enabled after mobile phone or tablet detects the mobile network signal. The validity period fo the SIM card service starts from the date of activation and service commencement. Upon successful activation, your mobile phone will receive a confirmation SMS with the SIM card service number and expiry date etc. If you are unable to activate the SIM card, please check the phone setting as below:
1
Turn on mobile data
2
Mobile Data ＞APN : 3gnet
3
Restart your mobile phone
How to activate an eSIM?
Scan QR Code
1
Please confirm your
smartphone is
connecting a network
(WiFi or Mobile Data).
2
Open the Camera app
and scan your QR code.
3
When the Cellular Plan
Detected notification
appears, tap it.
4
Tap Continue and
connect the eSIM.
Manually Input Data
Go to Setting
Tap either Cellular
or Mobile Data
Tap Add Cellular Plan
Tap Enter Details Manually,
at the bottom of your device screen

Go to Setting Tap either Cellular or Mobile Data Tap Add Cellular Plan Tap Enter Details Manually, at the bottom of your device screen

Topping Up
1
Please visit
https://www.cuniq.com/recharge
via the browser of your device
2
To recharge, please enter 19-digit number
shown on the outer part of the SIM card.
3
Top up via Credit Card/
Alipay/WeChat Pay
In addition, you can top up by the following methods:
  • MyCUniq App＞Top up
  • Buy the top up voucher at 7-Eleven and Circle K convenience stores
  • MyCUniq App＞Top up
  • Buy the top up voucher at 7-Eleven and Circle K convenience stores
Online Status Checking
Status Checking Method for Checking Online
Data usage and validity of sim card Step1 Input https://www.cuniq.com in your browser
Step2

Enter the sim number or service number of the SIM card and then enter the verification code

  • Sim number: 19 digit number at the back of SIM card (Begin with 89852)
  • Service number: Upon successful activation, your phone will receive an confirmation SMS which service number can be found.
Step3

After successful login, data usage and expiry data of SIM card can be found at "Account overview" and "Usage detail."

(Remarks: The SIM card has not activated or already expired are not applicable for above method.)
Status Checking
Data usage and validity of sim card
Method for Checking Online
Step1 Input https://www.cuniq.com in your browser
Step2

Enter the sim number or service number of the SIM card and then enter the verification code

  • Sim number: 19 digit number at the back of SIM card (Begin with 89852)
  • Service number: Upon successful activation, your phone will receive an confirmation SMS which service number can be found.
Step3

After successful login, data usage and expiry data of SIM card can be found at "Account overview" and "Usage detail."

(Remarks: The SIM card has not activated or already expired are not applicable for above method.)
1
Input https://www.cuniq.com in your browser
2
Enter the sim number or service number of the SIM card and then enter the verification code
3
After successful login, data usage and expiry date of SIM card can be found at "Account overview" and "Usage detail".
(Remarks: The SIM card has not activated or already expired are not applicable for above method.)
Enquiry on phone
USSD Dial *118*35# (Check the service number, expiry date and account balance)
Dial *118*50# (Check the data usage, applicable for the SIM card with Fair usage level)
Dial *118*55# (Check the data usage, applicable for the SIM card without Fair usage level)
Customer hotline

Hong Kong+852 21221188

Mainland+86 18618810010
USSD

Dial *118*35#

(Check the service number, expiry date and account balance)

Dial *118*50#

(Check the data usage, applicable for the SIM card with Fair usage level)

Dial *118*55#

(Check the data usage, applicable for the SIM card without Fair usage level)
Customer hotline

Hong Kong +852 21221188

Mainland +86 18618810010
Please keep the outer part of the SIM card for recharge and inquires.
Enquiry at MyCUniq App
Download MyCUniq App
Enter the sim number or service number of
the SIM card and then enter the verification code
  • Sim number: 19 digit number at the back
    of SIM card (Begin with 89852)
  • Service number: Upon successful activation, your phone will receive an confirmation SMS which service number can be found.
After successful login, data usage and expiry date of SIM card can be found at "Account overview" and "Usage detail"
(Remarks: The SIM card has not activated or already expired are not applicable for above method.)

Download MyCUniq App

Enter the sim number or service number of the SIM card and then enter the verification code
  • Sim number: 19 digit number at the back of SIM card (Begin with 89852)
  • Service number: Upon successful activation, your phone will receive an confirmation SMS which service number can be found.
After successful login, data usage and expiry date of SIM card can be found at "Account overview" and "Usage detail"
(Remarks: The SIM card has not activated or already expired are not applicable for above method.)
Customer Service